Silabus Training

In the ever-evolving landscape of the corporate world, effective communication stands as a linchpin for success. With digital platforms becoming the primary mode of professional interaction, the ability to navigate and master email and digital correspondence is paramount for individuals and organizations striving for excellence. Recognizing this critical need, our "Effective Communication: Elevating Email and Digital Correspondence Proficiency" training program has been designed to address the challenges and opportunities presented by the digital age. The program seeks to empower professionals at all levels with the skills and insights necessary to harness the full potential of email and digital correspondence as powerful tools for customer service, collaboration, and negotiation. The curriculum focuses on equipping participants with language skills to make effective and professional written communication, aimed at increasing their clarity, conciseness, and cohesiveness in writing.

Materi Bahasan

1. 1. Framework and skills focus

a. Making an appealing writing in emails and digital correspondence: AIDA Framework

b. Responding and capturing information: 5W1H

c. Clarifying information: STAR Framework

d. Stating opinion: AREL Framework

e. Creating short email: follow-up information, scheduling, and clarification

1. 2. Language focus

a. Understanding the difference between spoken and written English

b. Making your writing 3Cs: cohesive, clear, and concise

c. Employing language features in professional business writing

d. Promoting politeness and professionalism through language

e. Creating an impactful writing

Metode Training

• • Pembahasan konsep

  • Diskusi

  • Quiz.

Target Peserta

Sekretaris, resepsionis, asisten administrasi