Silabus Training

In the vibrant world of hospitality and corporate front desks, where the first impression is paramount, the "Elevate: English Proficiency for Receptionist Excellence" training program takes center stage. Receptionists serve as the ambassadors of an organization, creating the first and often lasting impression on guests. Beyond providing information, they are orchestrators of the guest experience, and their ability to communicate with finesse is pivotal. "Elevate" responds to this critical need by placing language proficiency at the forefront, recognizing it as the linchpin that elevates the receptionist's role to that of a hospitality talent. This comprehensive program is meticulously crafted to sharpen the language skills of receptionists, ensuring they become the articulate and polished communicators essential for creating a positive and welcoming environment. By the end of the program, participants will be able to create effective communication in English as frontliners with professional etiquette. 

Materi Bahasan

1. 1. Introduction to receptionist operations

   2. Language focus: English grammar and their professional functions 

   3. Language focus: pronunciation and enunciation

   4. Professional communication etiquette: answering calls, transferring calls, and taking messages

   5. Language focus: greetings and welcoming guests

   6. Handling inquiries and requests

   7. Multilingual communication: cross-cultural understanding 

Metode Training

• • Pembahasan konsep

  • Diskusi

  • Quiz.

Target Peserta

Sekretaris, resepsionis, asisten administrasi